ACCEPTABLE
USE POLICY

When this applies

This Acceptable Use Policy (“AUP”) applies to any website hosted by Brambla — including LIVE30 builds, 7 Day Website builds under SiteCare, and Custom Website builds we host on your behalf. By accepting our Terms of Service or LIVE30 Terms, you agree to this AUP.

1. What you can't do

We don't host websites that exist to do, contain, distribute, link to, or promote any of the following. This applies to the public site, hidden pages, file uploads, embedded scripts, and any sub-domain we serve for you.

Illegal content and activity

• Anything that breaks UK law — including but not limited to: child sexual abuse material (CSAM, reported to the IWF immediately and without notice to you), terrorism content, incitement to violence, harassment, stalking, or hate speech targeting protected characteristics under the Equality Act 2010.
• Content that infringes intellectual property — pirated software, films, music; counterfeit goods; passing off another brand as your own.
• Fraud, scams, phishing, or deceptive practices — including fake reviews, misleading health/financial claims, or impersonation.
• Unlicensed services where licensing is required (financial advice without FCA authorisation, regulated health claims without proper qualification, gambling without a Gambling Commission licence, etc.).

Adult, restricted and high-risk content

• Pornography, escort services, sex work platforms, or sexually explicit content. (We're a small agency — these need specialist hosts with age-verification compliance.)
• Sale of recreational drugs, controlled substances, vapes/nicotine products to under-18s, prescription medication without proper authorisation.
• Firearms, ammunition, explosives, or weapons sales requiring regulatory compliance we're not set up for.
• Cryptocurrency trading platforms, ICO promotion, or unregulated investment schemes.
• Multi-level marketing recruitment-focused pages, or anything FTC/CMA might describe as a pyramid scheme.

Malicious or harmful technical use

• Hosting malware, viruses, trojans, ransomware, or any code that exploits browser or device vulnerabilities.
• Phishing pages (fake login screens for banks, services, etc.).
• Using the hosted site to attack other systems — DDoS source, command-and-control endpoints, brute-force tools, port scanners.
• Crypto-mining scripts that consume visitors' CPU without explicit consent.
• Excessive scraping or automation that targets third-party services from our infrastructure.
• Bypassing or attempting to bypass the security measures of our hosting platform, the underlying CDN, or any third-party service we use to deliver your site.

Spam and email abuse

• Using forms on the hosted site as a relay for unsolicited bulk email.
• Sending marketing emails to recipients who haven't opted in under UK PECR/GDPR rules.
• Using contact form submissions for unrelated marketing purposes without the sender's consent.

Resource abuse

• Using the hosted site for purposes that consume disproportionate bandwidth, storage or compute compared to what was reasonably anticipated in your Quote — for example, running it as a file mirror, image CDN for other sites, or video streaming hub. Reasonable normal use is fine; we'll get in touch if usage looks outside the norm and discuss options.
• Storing or serving content that has nothing to do with the business the site is for, especially if the content is high-volume or sensitive.

2. Sites for businesses that need extra compliance

Some businesses are legal but operate under specific regulatory regimes we're not specialists in — financial advice (FCA), healthcare services that handle patient data (NHS / ICO regulations beyond general GDPR), online gambling, alcohol sales to consumers, etc. We'll host these where appropriate, but we'll have a conversation up front about whether the LIVE30 / 7 Day Website tier is the right product — these usually need bespoke builds with additional safeguards.

3. Your responsibility for content

• You're responsible for all content on the site — text you wrote, images you uploaded, third-party scripts you asked us to embed, user-generated content from comment forms etc.
• You confirm you have the rights to use everything you supply (own IP, licensed, or properly attributed).
• If a third party complains about content on your site (defamation claim, copyright takedown, GDPR complaint), we'll forward it to you and expect you to handle it. We'll act on a formal legal notice (e.g. an order from a UK court) regardless.

4. How we handle a breach

We'd much rather have a conversation than take down a site. For most issues, this is what happens:

• Stage 1 — Notice. We email you describing the issue and what needs to change. You typically have 14 days to fix it (less for serious issues — see below). We'll work with you to find a fix.
• Stage 2 — Temporary suspension. If the issue isn't addressed in the notice period, the site may be temporarily suspended (returns a maintenance page) until resolved.
• Stage 3 — Termination. If we can't resolve it and the breach is serious or ongoing, we may terminate the hosting service per our Terms of Service.

5. Immediate suspension without notice

For severe breaches we may suspend the site immediately, without prior notice:

• Confirmed illegal content (especially CSAM — also reported to the IWF and NCA per UK law).
• Active malware distribution, phishing campaigns, or attacks on third-party systems originating from the site.
• A live regulatory or court order requiring takedown.
• A confirmed account compromise where the legitimate site owner has lost control.

6. Reporting a problem

If you believe content on a site we host breaches this AUP — including content infringing your copyright, defamatory content about you, or anything illegal — please email abuse@brambla.co.uk with:

• The URL of the page in question.
• What you believe is wrong.
• If you're making a legal claim (e.g. copyright infringement under the DMCA-equivalent UK process), the specific grounds and any necessary identifying details.
• Your contact details so we can follow up.

We aim to respond within 2 working days. For confirmed illegal content we'll act immediately; for everything else we'll investigate, contact the site owner where appropriate, and reach a decision.

7. Changes to this policy

We may update this AUP as the threat landscape changes or as our hosting infrastructure evolves. Material changes (new prohibited categories, new suspension grounds) will be announced by email at least 30 days in advance. Non-material changes (typos, clarifications) take effect on publication.

8. Contact

Questions about this policy? hello@brambla.co.uk

Reports of abusive content? abuse@brambla.co.uk

SDB Digital Ltd (Company No. 12889730), trading as Brambla. Registered in England and Wales.

See also: Terms of Service · Data Processing Agreement · Privacy Policy · Cookie Policy